Frequently Asked Questions

Buying a gift as personal as Songfinch can be a bit intimidating. What do you write and how detailed do you get? How do you give it? What exactly do you get? The questions that tend to come up more frequently than others are listed below with corresponding answers. If you don’t find an answer to what you’re looking for, feel free to contact us here.

General Questions

What occasions are good to give songs as gifts?

First off, there is never a bad time to give such a unique, personalized gift. Occasions can range from “just because” to some of the biggest moments of your life.

We’ve created songs for: weddings, anniversaries, birthdays, bat mitzvahs, bar mitzvahs, Valentine’s Day, Mother’s Day, Father’s Day, memorials, work appreciations, Christmas, birth of a child, marriage proposals, graduations, family reunions, retirements, deployed soldiers, break ups & many more.

Occasions are limited on the song foundation product at this time. We have many love themed songs that are great gifts for Birthdays, Anniversaries, Weddings, Valentine’s Day, Sweetest Day and to gift that special someone just because you love them.

Can you remake a current famous and/or released song but change a few words or lines to personalize it?

Due to copyrights with existing music, we are unable to make any covers or re-record an existing song and change a few lines to personalize it. It seems like a simple, easy task, but there are often multiple writers, publishers, and a copyright owner that you need to clear it with and that can cost a lot of money. Unless you’re a brand with a big budget, it’s generally not worth it. We’d be more than happy to find one of our artists with a similar feel and vibe as the artist you’d like and create a 100% original song from scratch based on your stories and memories.

How long does it take to receive my song?

Once you complete the song creation process, we guarantee song delivery within 7 days. If you submit and we need more information to create your song, the 7 day window begins when we receive the information from you.

Can I get a song rushed?

We try to accommodate every request we get but rushing creativity too much can alter the quality of our product. If you need a song sooner than 7 days, feel free to contact rush@songfinch.com with the date you need the song by and we’ll let you know if we’re able to hit your deadline.

Can I pick my songwriter?

Every member of our Songwriting Community has different strengths within different moods, genres and content types, so we choose the best one to bring your story to life based on the information you provide. If you hear an artist on our site that you love, feel free to add a note letting us know in the “Tell Your Story” box during the song creation process and we will do our best to fulfill them. If that artist is not available, we will reach out with others similar.

With our ‘Build From An Existing Song Foundation’ option, you are able to choose your songwriter by selecting their song foundation option.

Can you help me write my story?

That blank text box can be a little intimidating, but once you’re on a roll, the stories just start spilling out naturally. To help make it a bit easier to share the stories you want to tell, we created an inspiration guide with suggested questions, example songs and even sample stories that customers have submitted. Take a look and get inspired to tell your story.

If you want more help, we’re here to assist with all your storytelling needs! Contact Us.

What genres do you offer?

Nowadays, genres can mean something different to everybody, so we kept it simple and provide you with six genre options to choose from for your song: singer-songwriter, acoustic pop, country, rap / hip-hop, folk and surprise. Choose surprise when you’re not too sure what you want, and we’ll choose for you based on our expertise and your individual stories.

Learn more on our genres page

**Note: Genre options for song foundations may vary depending on availability.

Where is my link to start my song?

Once you complete your purchase, you will be brought to a page where you can redeem your story right away. If you’re not ready, we will email you with your redemption link upon purchase. If you don’t have it in your email, please check your SPAM folder as it may have ended up there. If you still can’t find it, send us an email at help@songfinch.com and we’ll send it over to you.

It’s been 7 days, where is my song?

All our songs are delivered within 7 days of completing your purchase unless additional information was needed. At that point, the 7 day window begins when we confirm we have enough information to start creating. If it has been 7 days since we started on your song, check your Story Homepage, it’s probably live and ready to listen to. There’s a slight chance our emails made it to your SPAM folder so check there too. If at that point you’re still having problems finding it, please reach out to help@songfinch.com and we will be able to help you out.

What if I don’t like the song?

Our goal is to have every song we create be more than you ever expected. We want these songs to make you feel all sorts of ways, from happiness to tears to laughter. If you get your song and it isn't more than you expected, feel free to reach out to help@songfinch.com and we will make it right. In the end, you will love your song!

Can I cancel my order after I complete the Song Creation Process?

With a 7 day delivery time, we have to work fast to ensure that we are always delivering the top quality songs you’ve come to expect from Songfinch. So when we receive your order, we usually review it, select your songwriter and send it off within minutes. If your song is in progress upon requesting to cancel, we are unable to issue a refund as we have to pay the artist for their work on your song whether it's complete or not.

How can I deliver the song?

Feel free to get creative or just give them the card - this is your time to shine. Either way the goal is to get them to listen to the song and that should make any recipient smile from ear to ear.

We’ve put together a few of our favorite ways that our past customers have used to gift the song, click here to check them out.

Can I get the song on a CD?

We’ll be adding the option to get your song on a CD shortly. In the meantime, here are instructions to get your song on a CD.

  1. 1. First, you will need the song file. Go to your Story Homepage and click “Download” in the top right. This file will save on your computer.
  2. 2. Insert a blank CD R disc into your disc drive and open your CD burning software.
  3. 3. Add the song that you just downloaded to the disc in the CD burning program and execute the writing onto the disc.

iTunes burning instructions

What can I do with the song?

You are granted a personal use license in perpetuity. This means you can use the song on any of your personal social media channels, use it in a personal video (wedding, slide show, etc.), share it with anyone you’d like and spread it around. As long as you are not making money from it, you are totally fine.

If you have any questions about possible use cases, we’re more than happy to help you out. Please feel free to email help@songfinch.com and we will get back to you swiftly.

How do I get my song added to my mobile device?

There are a few different options to have your song available on your phone. Click here for instructions and tips to put the song on your mobile device.

Personalized Song From Scratch

What do I get when I order a Personalized Song From Scratch?

When you order a song through Songfinch, it’s not just a song. You get an experience and a gift like none other.

Redemption link Sometimes you need an extra few days to get all your thoughts together for such an emotional gift. Once you complete the purchase, you will be emailed a link to go through the song creation process.

Story homepage. Once you complete the story creation process, a personalized URL is created for you. We refer to this as your Story Homepage and this is where your song will live. When your song is finished, this page will feature your song to listen to and download, share features for major social media platforms, song lyrics and some information about the songwriter who put your masterpiece together.

Greeting card. We print your Story Homepage URL inside your song delivery card at the very bottom. You have plenty room above that to write a personalized message. This gives the recipient the chance to listen later by visiting the link printed in the card.

Hand-crafted song. All of our songs are built from scratch based on the information that you provide. Your songwriter writes the lyrics, develops the melody and creates the instrumental before it’s all recorded and mixed. It’s quite a process but the outcome is always well worth it.

Songwriter connection. We are big on connecting songwriters with potential new fans while exposing people to new, good music. If you love your personal song they made, there is a pretty strong chance that you will love their original music too. Listen, interact and connect.

What do you need from me to create a song?

The process is pretty simple and shouldn't take too long. Below is everything we need:

Madlib. We start out with a simple madlib asking who you want to get a song for, what the occasion is and what the desired reaction is when they hear it.

Stories. There is a text box where you enter in your stories, memories and feelings. Include any and all information that you may want included in the song.

Mood. Select one or two moods that you want the song to be.

Vocalist. Select if you want it to be a male or female vocalist. If you have no preference, we have a "surprise" option.

Genre. Select what genre you want your song to be in. If you want to hear some examples and explore the genres we offer, click here.

From there, you will be brought to a screen which reviews all the information you've entered and the options you’ve selected.

Learn more about how your song is created here.

Build From An Existing Song Foundation

What is a Song Foundation?

You can view our song foundations as the design and the pre-written message in the greeting card. Our song foundations consist of a pre-made instrumental and a vocal chorus so similar to a greeting card, you select the vibe, feel and message that represents your personality and the message you’d like to convey. Below is a bit on what an instrumental and chorus is.

Instrumental. Your instrumental is the music. Depending on your genre, this will consist of guitar, piano, drums, strings and/or a mix of those. You get to choose the feel, style and vibe of your song before completing your order.

Chorus. The chorus is the part of the song that usually gets stuck in your head. It’s generally where the main message lies and is repeated 2-3 times throughout the song in between the verses.

Here is the typical layout structure for our song foundations:

Instrumental Intro

Personalized Verse 1

Chorus

Personalized Verse 2

Chorus Repeat

Chorus Repeat (optional)

Instrumental Outro

What do you need from me to create a personalized song from an existing song foundation?

The process is pretty simple and shouldn't take too long. Keep in mind once you purchase the song, you will be emailed a redemption link so you can select your song foundation and complete the song creation process whenever you’re ready. Below are all the steps:

Madlib. We start out with a simple madlib asking who you want to get a song for, what the occasion is and what the desired reaction is when they hear the song.

Song Foundation. Browse through available genres to find the song foundation that speaks to your heart.

Stories. We’ve laid out a few questions to help share your favorite stories, memories and feelings. Include any and all information that you may want included in the song’s personalized verses.

From there, you will be brought to a screen which reviews your selections and information giving you the option to make any changes before submitting.

Learn more about how your song is created here.

Can I select a song foundation before I purchase?

Due to each song foundation having a limit of times it can be made each week, your foundation will be selected as part of your redemption process after checkout. You can listen to the current available song foundations before purchasing here. Remember, just because the song is available now, doesn't mean it will be available in the future so if you fine one you love - go get it.

I really like a songwriter and song foundation but not the chorus. What can I do?

The song foundations are pre-made but the artist that is displayed would most likely be more than happy to create you a song from scratch. If you have an songwriter on our site that you really like, shoot us an email at help@songfinch.com and we can help coordinate them to create your Personalized Song From Scratch.

Photo Slideshow

How much does your photo slideshow cost?

Our photo slideshows are included for free with our Songs From Scratch. If you built your song from an existing foundation, you can create a slideshow for only $9.99.

How many photos do you need?

The minimum amount of photos we require to build a slideshow is 10. However, we suggest between 20-30 if you want to avoid your photos showing up more than once throughout the slideshow.

What file types do you accept for photos?

We accept the file types: jpeg,.jpg, png, bmp, & gif. Each photo is required to be under 5MB in size.

What do you need from me? How does it all work?

You can learn more about how it all works in our step-by-step photo slideshow guide here: http://bit.ly/2ptONKN.

How long does a slideshow take to generate?

It all depends on how long your song is but generally, our slideshows take between 45-90 minutes to generate, sync the song on top and render before deliver.

If you create the slideshow before your song is completed, we will deliver the song with it so you won’t have to wait for it to complete. If you create it after your song is completed, we will email you when it begins processing and when it’s completed.

Can I make changes to my slideshow after it’s been created?

Yes, you may want to re-arrange photos, take some out or even add some new ones in - that’s no problem at all.

Can I download my photo slideshow?

Yes, you can download your photo slideshow as a 1080p MP4 file. Your file should have no problems playing on a windows or mac computer.

Can I see an example of a photo slideshow I can make with Songfinch?

Of course, an example of a Songfinch photo slideshow can be seen at the bottom of the step-by-step instruction guide here: http://bit.ly/2ptONKN.

Songwriters

How can I thank the artist?

Nothing makes us happier than having our customers and artists come together. Our songwriters love hearing from those that they craft songs for and if you loved the song they made for you, there’s a good chance you will like their other music. Connect with them on their social channels listed on your Story Homepage and let them know how much you loved the song and check out their other material.

Where can I learn about more of your Songwriters?

There are multiple ways to learn about our Songwriting Community. They make everything possible and are the real MVPs behind making incredible, personal songs. Here are some ways to learn more about them:

Artist Spotlight Series. Each month we shine a spotlight on a member of our Songwriting Community so you can get to know them on more of a personal level. Check it out here

Examples Page. Our examples page has a ton of songs that our Songwriting Community has made for Songfinch. If you click the title of each example, it goes to an Inspiring Stories page that tells you more about the story behind the song as well as the artist behind the song. Feel free to explore the artist and connect with them on their social. Learn more here.

Social Media. We love showcasing our work and our songwriters on our social channels. Make sure to connect with us on Twitter & Instagram especially to stay up to date with us as well as new additions.

How can I become a Songfinch songwriter?

We are very selective with our songwriters and want to make sure every member of our Songwriting Community fits our brand, our values and our beliefs. We are always looking for reliable artists that can paint pictures with their words and bring stories to life through songs.

If you're interested in learning more about becoming a part of our community, please visit our Songwriting Community application page. https://www.songfinch.com/songwriter

Other

Do you make songs for businesses?

As we strive to build as many meaningful connections through music on a one to one level, building these types of connections with your customers, new and old, is something we would love to be a part of. Our team has coordinated music for global and national campaigns with Coca-Cola, Hasbro, Buick, Fanta, Coke Zero and many more so you’re in great hands. If you’re interested in learning more about our corporate offering, please send an email to with some details and we’ll get back with you asap.

Can I share the song online?

We’d love to create a song for your podcast. With this usage, the rights are a bit different than our personalized songs and we’ll work a bit closer with you to ensure the artist and sound matches the vibe you want your podcast to represent. If you are interested in learning more about our Podcast Theme Song offering, please send an email to with some details and we’ll get back with you asap.