Frequently Asked Questions
What occasions are good to give songs as gifts?
Occasions are limited on the song foundation product at this time. We have many love themed songs that are great gifts for Birthdays, Anniversaries, Weddings, Valentine’s Day, Sweetest Day and to gift that special someone just because you love them.
Can you remake a current famous and/or released song but change a few words or lines to personalize it?
Due to copyrights with existing music, we are unable to make any covers or re-record an existing song and change a few lines to personalize it. It seems like a simple, easy task, but there are often multiple writers, publishers, and a copyright owner that you need to clear it with and that can cost a lot of money. Unless you’re a brand with a big budget, it’s generally not worth it. We’d be more than happy to find one of our artists with a similar feel and vibe as the artist you’d like and create a 100% original song from scratch based on your stories and memories.
How long does it take to receive my song?
Once you complete the song creation process, we guarantee song delivery within 7 days. If you submit and we need more information to create your song, the 7 day window begins when we receive the information from you.
Can I get a song rushed?
We try to accommodate every request we get but rushing creativity too much can alter the quality of our product. If you need a song sooner than 7 days, feel free to contact firstname.lastname@example.org with the date you need the song by and we’ll let you know if we’re able to hit your deadline.
Can I pick my songwriter?
With our ‘Build From An Existing Song Foundation’ option, you are able to choose your songwriter by selecting their song foundation option.
Can you help me write my story?
If you want more help, we’re here to assist with all your storytelling needs! Contact Us.
What genres do you offer?
**Note: Genre options for song foundations may vary depending on availability.
Where is my link to start my song?
Once you complete your purchase, you will be brought to a page where you can redeem your story right away. If you’re not ready, we will email you with your redemption link upon purchase. If you don’t have it in your email, please check your SPAM folder as it may have ended up there. If you still can’t find it, send us an email at email@example.com and we’ll send it over to you.
It’s been 7 days, where is my song?
All our songs are delivered within 7 days of completing your purchase unless additional information was needed. At that point, the 7 day window begins when we confirm we have enough information to start creating. If it has been 7 days since we started on your song, check your Story Homepage, it’s probably live and ready to listen to. There’s a slight chance our emails made it to your SPAM folder so check there too. If at that point you’re still having problems finding it, please reach out to firstname.lastname@example.org and we will be able to help you out.
What if I don’t like the song?
Can I cancel my order after I complete the Song Creation Process?
How can I deliver the song?
We’ve put together a few of our favorite ways that our past customers have used to gift the song, click here to check them out.
Can I get the song on a CD?
We’ll be adding the option to get your song on a CD shortly. In the meantime, here are instructions to get your song on a CD.
What can I do with the song?
If you have any questions about possible use cases, we’re more than happy to help you out. Please feel free to email email@example.com and we will get back to you swiftly.
How do I get my song added to my mobile device?
There are a few different options to have your song available on your phone. Click here for instructions and tips to put the song on your mobile device.
Personalized Song From Scratch
What do I get when I order a Personalized Song From Scratch?
What do you need from me to create a song?
Build From An Existing Song Foundation
What is a Song Foundation?
What do you need from me to create a personalized song from an existing song foundation?
Can I select a song foundation before I purchase?
Due to each song foundation having a limit of times it can be made each week, your foundation will be selected as part of your redemption process after checkout. You can listen to the current available song foundations before purchasing here. Remember, just because the song is available now, doesn't mean it will be available in the future so if you fine one you love - go get it.
I really like a songwriter and song foundation but not the chorus. What can I do?
The song foundations are pre-made but the artist that is displayed would most likely be more than happy to create you a song from scratch. If you have an songwriter on our site that you really like, shoot us an email at firstname.lastname@example.org and we can help coordinate them to create your Personalized Song From Scratch.
How much does your photo slideshow cost?
Our photo slideshows are included for free with our Songs From Scratch. If you built your song from an existing foundation, you can create a slideshow for only $9.99.
How many photos do you need?
The minimum amount of photos we require to build a slideshow is 10. However, we suggest between 20-30 if you want to avoid your photos showing up more than once throughout the slideshow.
What file types do you accept for photos?
We accept the file types: jpeg,.jpg, png, bmp, & gif. Each photo is required to be under 5MB in size.
What do you need from me? How does it all work?
You can learn more about how it all works in our step-by-step photo slideshow guide here: http://bit.ly/2ptONKN.
How long does a slideshow take to generate?
If you create the slideshow before your song is completed, we will deliver the song with it so you won’t have to wait for it to complete. If you create it after your song is completed, we will email you when it begins processing and when it’s completed.
Can I make changes to my slideshow after it’s been created?
Yes, you may want to re-arrange photos, take some out or even add some new ones in - that’s no problem at all.
Can I download my photo slideshow?
Yes, you can download your photo slideshow as a 1080p MP4 file. Your file should have no problems playing on a windows or mac computer.
Can I see an example of a photo slideshow I can make with Songfinch?
Of course, an example of a Songfinch photo slideshow can be seen at the bottom of the step-by-step instruction guide here: http://bit.ly/2ptONKN.
How can I thank the artist?
Nothing makes us happier than having our customers and artists come together. Our songwriters love hearing from those that they craft songs for and if you loved the song they made for you, there’s a good chance you will like their other music. Connect with them on their social channels listed on your Story Homepage and let them know how much you loved the song and check out their other material.
Where can I learn about more of your Songwriters?
Social Media. We love showcasing our work and our songwriters on our social channels. Make sure to connect with us on Twitter & Instagram especially to stay up to date with us as well as new additions.
How can I become a Songfinch songwriter?
If you're interested in learning more about becoming a part of our community, please visit our Songwriting Community application page. https://www.songfinch.com/songwriter
Do you make songs for businesses?
As we strive to build as many meaningful connections through music on a one to one level, building these types of connections with your customers, new and old, is something we would love to be a part of. Our team has coordinated music for global and national campaigns with Coca-Cola, Hasbro, Buick, Fanta, Coke Zero and many more so you’re in great hands. If you’re interested in learning more about our corporate offering, please send an email to with some details and we’ll get back with you asap.
Can I share the song online?
We’d love to create a song for your podcast. With this usage, the rights are a bit different than our personalized songs and we’ll work a bit closer with you to ensure the artist and sound matches the vibe you want your podcast to represent. If you are interested in learning more about our Podcast Theme Song offering, please send an email to with some details and we’ll get back with you asap.