SONGFINCH CAREERS

Content Designer

Opportunity

We’re looking for someone who creates visual content. For us, this means designing static images, animating and editing videos, making fun gifs — the whole nine yards. The exciting part is that we just completed a rebrand that hasn’t been rolled out yet (no spoilers, but it is way more sleek than the crafty aesthetic we are putting to bed). As our new Content Designer, you will determine exactly how these new brand guidelines are applied, and you will hugely impact the brand’s visual potential.

You’ll be part of the growing marketing team, working closest with our Director of Content. The marketing team applies creative thinking and execution to data-backed insights. What does that mean? We are obsessed with driving results from the pretty things we make.

While delivering against Songfinch’s business objectives, you’re invested in understanding the impact your work has on our audiences. Collaboration fuels your process, and you’ll spark as much inspiration as you draw from other team players. Joining this team at this stage is a huge opportunity to tell impactful stories and help shape the creative vision of a rapidly growing business.

Responsibilities

  • Design stuff. Where you’re needed most right now is marketing content. This includes video and image ads, emails, landing page assets, and more. There are cross-functional creative needs that our team will field as well, but acquiring new customers and driving more orders is the team’s top priority right now.
  • Tell stories visually. As you’re designing, look for ways to bring the deeply meaningful, personal nature of the Songfinch product into everyday branded assets
  • Shepherd our updated brand. While we’ve got some solid brand guidelines, there is plenty of opportunity and responsibility to shape how the brand comes to life visually.
  • Build templates to make sure your time doesn’t need to be focused on the mindless stuff (decks, social graphics, etc.). We’re looking for someone who wants to make more of an impact than pushing buttons.
  • Bring big ideas to the table. On a small team, it’s important everyone offers their perspective, voice, and experience. In brainstorms and everyday conversations, share your ideas for creative campaigns, cutting edge content formats, and new ways to get things done.
  • Be accountable not only by executing the responsibilities above, but also by asking for help when you need it.

Skills

  • The core Creative Cloud programs (notably Photoshop, Illustrator, and After Effects) are your love language.
  • Video editing is a breeze for you. You’re as capable of storyboarding a concept as you are with quickly adding an intro or outro to a clip.
  • Motion graphics are cool. If you’ve got stronger animation chops, that’s even cooler.
  • You have hefty experience creating for consumers — you design for the end user/viewer.
  • Your portfolio examples show you can consistently apply and build upon brand guidelines.
  • You’ve worked at every stage of end-to-end creative processes from ideation to file prep.
  • Interest in UI and/or UX is a plus. We’d like you to at least be comfortable critiquing new pages and features from a brand perspective.
  • You are not too proud to let out happy tears. It happens to the best of us.

Customer Success Manager

What We’re Looking For

We are seeking a Customer Success Manager to join our team to help maintain the high standards we set with every customer we create a song for. The ideal candidate displays genuine care for our customers' needs and can offer insight to help continue developing our customer service systems, strategies and policies. We’re looking for a self-starter who takes initiative to ask questions and takes time to listen and absorb information. You should have a genuine love of human interaction, problem-solving, and music while bringing a positive and energetic perspective to our growing team.

Responsibilities

  • Manage incoming customer service inquiries via email, chat and social media
  • Assist potential customers by answering questions and sharing information about our products and services
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Help further develop our customer service strategies as our organization continues to grow and expand our offerings
  • Build and maintain sustainable relationships and trust with customer through open and interactive communication
  • Coordinate and fulfill product add-ons with our partners in a timely manner

Your Skills

  • 2+ years in customer-facing roles
  • Proven ability to solve problems and respond to different types of personalities
  • Strong written and verbal communication skills
  • Self-starter but can also thrive when working within teams
  • Ability to thrive in a fast-paced environment and stay organized while multitasking
  • Familiar with Google Drive, Gmail and different CRM tools
  • Interested in music and new artist discovery. Previous music industry/musical background a plus
Location: Chicago, IL
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Music Supervisor

What We’re Looking For

We’re seeking someone with a deep passion for music. The ideal candidate is the type of person that can accurately describe the feelings a song evokes, can interpret lyrical content and has a hefty interest and deep knowledge of many different genres and musical styles. You’re a self-starter who takes initiative to ask questions and takes time to listen and absorb information. You’re organized, have a strong attention to detail, and are able to think creatively outside of the norm, while bringing a positive and energetic perspective to our growing team. From hand selecting artists to fulfilling song opportunities to verifying quality and lyric accuracy on completed songs, this role is vital to customer success.

Responsibilities

  • Analyze incoming customer song requests and curate artists to complete them
  • Act as liaison between our customers and artist community regarding submissions and active orders
  • Process incoming orders by listening to songs, verifying lyrics, ensuring accuracy and delivery to customers
  • Maintain a vast knowledge of our Artist Community, catalog and best practices
  • Build and maintain trusting, reliable relationships with members of our Artist Community
  • Assist in artist recruitment and retention efforts

Your Skills

  • 3+ years music business experience
  • Audio production experience and DAW proficiency preferred
  • Music licensing background a plus
  • Strong ability to differentiate between musical genres
  • Strong communication skills (written + verbal)
  • Well organized, possessing a high attention to detail
  • Comfortable following processes within a team environment
  • Ability to work some nights, weekends and holidays
Location: Chicago, IL
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Social Media Manager

Opportunity

We’re looking for someone who will proactively identify new social media strategies and realize the full potential these channels have. The keyword for success in this role is “leverage”. How can we leverage one piece of user-generated content to create multiple pieces of content on multiple platforms? How can we leverage a new feature on Instagram stories? How can we leverage our community of artists as content creators?

Similarly, a successful Social Media Manager at Songfinch will live on the brink of new social media trends, features, and platforms. There will be times when you’re delivered a clear objective, and there will be even more times when you bring an idea for a new initiative to the table.

You’ll be part of the growing marketing team, working closest with our Director of Content. The marketing team applies creative thinking and execution to data-backed insights. What does that mean? We are obsessed with driving results from the pretty things we make.

While delivering against Songfinch’s business objectives, you’re invested in understanding the impact your work has on our audiences. Collaboration fuels your process, and you’ll spark as much inspiration as you draw from other team players. Joining this team at this stage is a huge opportunity to tell impactful stories and help shape the creative vision of a rapidly growing business.

Responsibilities

  • Develop content calendars and post organic content regularly across social platforms
  • Manage our communities with timely responses that are in lock step with our brand voice
  • Further define how our brand voice comes to life on different platforms
  • Proactively search for mentions, comments, and trends that may be relevant to our brand, our customers, and the business verticals we operate within
  • Identify cultural moments and trends on social, and transform these insights into brand-relevant content
  • Regularly report on organic social performance and provide recommendations for testing, iterating, and optimizing
  • Be a practitioner and understand the nuances of different platforms (best practices, user behaviors, new opportunities, etc.)

Your Skills

  • You’ve got experience publishing content on a variety of platforms.
  • The sidelines aren’t where you hang out — you have contributed to a wide array of creative content.
  • When it comes to new platforms and features, you’re the earliest of adopters.
  • Writing is your jam, and you’re good at it too.
  • If social media is a club, you’re the bouncer making sure nothing goes out that isn’t in our brand voice.
  • You’re naturally curious, and you see new opportunities as an exciting testing ground instead of something scary.
  • Short cuts are gold mines, but you won’t take any that sacrifice content quality or platform relevancy.
  • You are not too proud to let out happy tears. It happens to the best of us.

Content Marketing Intern

What We’re Looking For

Songfinch is looking for 2-3 ambitious, self-directed, content marketing interns to help create written and/or visual content as part of our Marketing team. The ideal candidate understands or has interest in content marketing, social media marketing, paid advertising or SEO optimization. The ideal candidate loves writing and creating content for platforms like Facebook, Instagram, email, YouTube, TikTok and others.

This candidate wants to learn more about how content marketing is used to accomplish business goals across the web, social media, email and blogs. They are imaginative, creative, and perfectly fine starting with a blank page or limited direction. The most successful intern will have the ability to self-start and take the lead on organizing and executing projects.

Responsibilities

  • Landing page keyword search
  • Written content creation
  • SEO optimization
  • Email creation
  • Organic social media calendaring and creation
  • Video editing
  • Creating campaign design briefs

Your Skills

  • Loves all things music
  • Thrives in a fast-paced, collaborative environment with high-volume workload
  • Has relevant experience in one or more of the following categories: video editing, SEO, content writing, social media management
  • Demonstrated ability to work independently and with a team of diverse personalities
  • Demonstrated ability to work on multiple projects with conflicting priorities
  • Adept at self-editing, ensuring rare spelling and grammar mistakes
  • Eagerness to get started and make a big impact

Additional Information

  • This intern program will run from late May to early August depending on schedules with the option to continue the relationship based on performance
  • Expected a minimum of 20 hours per week
  • Weekly stipend compensation